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Supervise gaming operations and personnel in an assigned area. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house to patrons. May plan and organize activities and create friendly atmosphere for guests in hotels/casinos. May adjust service complaints. Sample of reported job titles: Table Games Supervisor, Floor Supervisor, Casino Shift Manager, Shift Supervisor, Pit Boss, Pit Supervisor, Shift Manager, Slot Shift Manager, Blackjack Supervisor, Casino Floorperson Tasks - Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating such as marking, switching, or counting cards; notify security staff of suspected cheating.
- Maintain familiarity with the games at a facility, and with strategies and tricks used by cheaters at such games.
- Perform paperwork required for monetary transactions.
- Resolve customer and employee complaints.
- Greet customers and ask about the quality of service they are receiving.
- Establish and maintain banks and table limits for each game.
- Monitor stations and games, and move dealers from game to game to ensure adequate staffing.
- Report customer-related incidents occurring in gaming areas to supervisors.
- Explain and interpret house rules, such as game rules and betting limits, for patrons.
Tools & Technology Tools used in this occupation: | Calculators or accessories — 10-key calculators | | Desktop computers | | Notebook computers — Laptop computers | | Personal computers | | Two way radios | Technology used in this occupation: | Data base user interface and query software — Data entry software | | Electronic mail software — Microsoft Outlook | | Office suite software — Microsoft Office | | Spreadsheet software — Microsoft Excel | | Word processing software — Corel WordPerfect; Microsoft Word | Knowledge | Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. | | Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications. | | Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. | | Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. | | Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions. | | Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process. | | Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders. | | English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. | | Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems. | Skills | Mathematics — Using mathematics to solve problems. | | Instructing — Teaching others how to do something. | | Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. | | Service Orientation — Actively looking for ways to help people. | | Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. | | Speaking — Talking to others to convey information effectively. | | Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. | | Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. | | Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one. | | Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job. | Abilities | Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. | | Oral Expression — The ability to communicate information and ideas in speaking so others will understand. | | Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). | | Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences. | | Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense. | | Near Vision — The ability to see details at close range (within a few feet of the observer). | | Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). | | Speech Clarity — The ability to speak clearly so others can understand you. | | Speech Recognition — The ability to identify and understand the speech of another person. | | Written Comprehension — The ability to read and understand information and ideas presented in writing. | Work Activities | Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. | | Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests. | | Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. | | Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. | | Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. | | Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. | | Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. | | Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time. | | Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others. | | Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. | Work Context | Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it? | | Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions? | | Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization? | | Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job? | | Deal With External Customers — How important is it to work with external customers or the public in this job? | | Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job? | | Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer? | | Work With Work Group or Team — How important is it to work with others in a group or team in this job? | | Spend Time Standing — How much does this job require standing? | | Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements? | Job Zone | Title | Job Zone Two: Some Preparation Needed | | Overall Experience | Some previous work-related skill, knowledge, or experience may be helpful in these occupations, but usually is not needed. For example, a teller might benefit from experience working directly with the public, but an inexperienced person could still learn to be a teller with little difficulty. | | Job Training | Employees in these occupations need anywhere from a few months to one year of working with experienced employees. | | Job Zone Examples | These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, pharmacy technicians, salespersons (retail), and tellers. | | SVP Range | (4.0 to < 6.0) | | Education | These occupations usually require a high school diploma and may require some vocational training or job-related course work. In some cases, an associate's or bachelor's degree could be needed. | Interests Interest code: EC | Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business. | | Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow. | Work Styles | Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. | | Integrity — Job requires being honest and ethical. | | Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations. | | Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations. | | Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude. | | Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace. | | Attention to Detail — Job requires being careful about detail and thorough in completing work tasks. | | Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction. | | Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job. | | Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job. | Work Values | Independence — Occupations that satisfy this work value allow employs to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy. | | Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement. | Wages & Employment Trends National | Median wages (2006) | $19.79 hourly, $41,160 annual | | Employment (2006) | 34,000 employees | | Projected growth (2006-2016) |  Much faster than average (21% or higher) | | Projected need (2006-2016) | 14,000 additional employees |
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